Temporary Order Management Specialist (OMS)

Are you passionate about creating exceptional customer experiences? At ASU, we’re seeking a Temporary Order Management Specialist (OMS) to join us for approximately four months, covering a leave of absence. In this vital role, you’ll help us maintain our commitment to delivering superior products on time and ensuring a seamless buying experience for our customers.

 

You’ll play a key role in facilitating cross-department communication and proactively identifying and mitigating risks that could impact cost, schedule, performance, and quality. Your expertise will be instrumental in enhancing our organizational processes and strategies during this transition period.

 

As our Temporary OMS, you’ll take ownership of cross-group initiatives while meticulously updating and tracking customer account information in our database, managing payment postings, and verifying orders. You’ll be the go-to person for addressing customer inquiries and resolving any delivery discrepancies, ensuring that our clients receive not just products, but also the outstanding service they deserve.

 

If you’re ready to make a positive impact and help us elevate the customer experience during this temporary period, we invite you to apply and become an integral part of our team!

 

 

Responsibilities

· Answer phones, screen caller for requirements and redirect to appropriate ASU Staff/Department

· Manage department inbox to include incoming emails, response and follow through

· Conduct Lead Qualification and customer screening/due diligence within business rules

· Administer sales orders in compliance within business rules

· Act as customer liaison for order administration and delivery status

· Prepare sales quotation/bids for customers within scope of position

· Opportunity management and Follow up; Conduct Customer Account reviews

· Monitor sales orders and set delivery expectations with customers

· Tradeshow attendance

 

Requirements

· Associate degree in Sales or related field OR two (2) or more years sales administrative experience

· Team Player: Must be able to work well both independently and with others

· Must possess good computer proficiency in Windows, Outlook, Salesforce and Excel

· Experience with Microsoft Dynamics SL is a plus

· Ability to multitask in a team oriented fast paced environment

· Excellent communication skills, both written and verbal

· Must demonstrate analytical thinking, organization and meticulous attention to detail

· Excellent problem-solving ability

· Export licensing/ITAR experience preferred

· Program Management/Scheduling/ Complex projects experience a plus