Member Feature: Bestbath

For more than 50 years, the Treasure Valley has been the home of Bestbath, a trailblazing manufacturer that has revolutionized the concept of accessible bathrooms. Based in Caldwell, this pioneering company has become a leading manufacturer of safe, durable, and aesthetically pleasing bathroom solutions. With their unwavering dedication to quality and continuous innovation, Bestbath has earned a reputation as the best in the business.

Led by co-CEOs Jay and Megan Multanen, Bestbath began in 1969 as Component Structures, Inc. Their father Gary started his career as the company’s plant manager in 1971 and purchased the company a decade later. In 1993 he designed a solution for his elderly mother’s mobility issues, and it became the inspiration to build the company into a leading bathroom design and manufacturing company.

Bestbath’s success can be attributed to their continuous pursuit of innovation in design and engineering. The company employs a team of talented professionals who combine creativity and technical expertise to develop cutting-edge bathroom solutions. Bestbath’s products are meticulously designed to seamlessly blend functionality with aesthetics, ensuring that every bathroom exudes style and sophistication without compromising accessibility.

One of the company’s notable innovations is the barrier-free shower, which eliminates the need for a traditional step or lip, making it easier for individuals with limited mobility to enter and exit the shower safely. Bestbath’s showers are also equipped with features like grab bars, slip-resistant surfaces, and adjustable showerheads, offering a comprehensive bathing experience that caters to diverse needs.

Bestbath maintains an unwavering commitment to producing products of the highest quality. Each Bestbath unit undergoes rigorous testing and inspection to ensure durability, safety, and longevity. By utilizing premium materials and employing advanced manufacturing techniques, the company guarantees that their products meet and exceed industry standards.

Their best-in-class manufacturing process is carried out at Bestbath’s state-of-the-art facility in Caldwell, where skilled craftsmen and modern machinery work in harmony to bring the company’s visionary designs to life. Bestbath’s attention to detail and commitment to quality have earned them numerous certifications and accolades, cementing their position as a trusted and reliable provider of accessible bathroom solutions.

In 2022, Bestbath purchased Rane, a pioneering walk-in tub manufacturer in Tennessee. Like Bestbath, it is a family-owned and -operated facility with a reputation for quality and innovation. The acquisition not only expanded the number of employees to over 200 but also added to their expertise and market reach.

An excellent company culture and the ability to retain their workforce despite current-day staffing challenges is another big part of Bestbath’s success. Compensation and benefits really encourage people to want to work at Bestbath. “I’ve never worked for a company that’s so transparent and open about the health of our finances,” says Shanel Wilson. Employees have a hand in the profitability of the company every month. “You can be a week on the job and an entry level position, and your opinion matters.”

Yet another reason for Bestbath’s continuing growth and success is their relationship with their U.S.-based vendors and suppliers. They’ve been working with them for decades and so, when other manufacturers were running into supply chain shortages, Bestbath wasn’t. “Our suppliers are based in the U.S., so we didn’t really run into a lot of issues with getting supplies from overseas,” said Wilson about pandemic supply chain challenges.

As Marketing Manager, Shanel Wilson became personally involved with IMA in 2019. “I started going to their meetings and sitting in on their webinars and just thought it was such an impressive organization.” Wilson became an IMA board member in late 2019. She continues to be impressed with how IMA shows flexibility in their growth in order to support their members, especially through Covid. “There was a labor workforce issue, so they figured out a way to connect people to provide solutions for their member’s needs.”

Bestbath leverages their IMA membership to network with other manufacturers in Idaho. IMA helps them to connect with other manufacturers that they can reach out to about similar challenges they might share. Shanel closed by saying that it’s important for manufacturers in Idaho to be a part of their community and industry. “IMA is a great community and everyone’s open to providing information and education to anyone who’s interested.” At Bestbath, their commitment to innovation, dedication to quality, and strong support of their community ensure that they will continue to grow and thrive.